退款政策
Return & Refund Policy
At Paw Portrait Co., your satisfaction is our top priority. 🐾
30-Day Satisfaction Guarantee If you're not completely happy with your order, contact us within 30 days of delivery and we'll make it right — no questions asked.
Damaged or Defective Items If your item arrives damaged or with a print defect, please email us at [your email] with a photo of the issue within 7 days of delivery. We'll send you a free replacement immediately.
Custom & Personalized Items Because each portrait is made-to-order just for you, we're unable to accept returns for change of mind. However, if there's any issue with print quality, we'll always take care of you.
How to Request a Return
- Email us at yanzehao81@gmail.com with your order number and a photo
- We'll respond within 24 hours
- Replacement or refund processed within 3-5 business days
Refund Timeline Refunds are returned to your original payment method within 5-10 business days.